1. Loss or Theft Disclaimer

NaijaWorldwide Logistics will not be held liable for any lost, stolen, or missing items delivered to or stored in our warehouse under the following circumstances:

• Items delivered without proper documentation or tracking;

• No proof of delivery or sender confirmation;

• Packages left unclaimed or improperly labeled.

Customer Advisory:
We strongly recommend insuring all valuable items and using secure, trackable shipping methods when sending goods to our warehouse.

2. Unforeseen Shipping Delays

NaijaWorldwide Logistics is not responsible for delays caused by factors beyond our control, including but not limited to:

• Customs inspections or clearance delays;

• Port congestion or vessel unavailability;

• Weather disruptions or natural disasters;

• Strikes, labor disputes, or operational restrictions;

• Government regulations, embargoes, or border closures.

Note:
We will make every reasonable effort to notify and update customers regarding such delays but cannot guarantee fixed delivery timelines.

3. Non-Insured Shipments

Shipments sent without insurance are not eligible for compensation in the event of loss or damage during transit. Insurance is strongly recommended for high-value items.

Compensation for insured shipments will be based strictly on:

• The declared value of the item;

• Submission of a valid purchase invoice;

• Confirmation that the loss occurred during transit.

4. Misconduct, Fraud, or Theft

NaijaWorldwide enforces a zero-tolerance policy for any illegal or fraudulent shipping activity. If a customer is found to have shipped stolen, prohibited, or fraudulent items:

• The matter will be reported to law enforcement immediately;

• Such items may be seized and forfeited;

• The customer will be permanently banned from using our services.

Note:
We cooperate fully with local and international authorities to investigate and prevent fraudulent shipping practices.

5. Customer Responsibility

Customers are solely responsible for the following:

• Providing accurate item declaration and documentation;

• Ensuring their identification and contact details are current;

• Proper labeling and packaging of all shipments;

• Monitoring their shipment status and submitting required paperwork when necessary.

6. Refund & Support Policy

We are committed to delivering quality service and support. Here’s what we guarantee:

• 10% refund of shipping costs if your item is not delivered within the promised timeframe (air or ocean);

• 24/7 shipment updates via SMS and email;

• 16 hours of live customer support daily.

Refund Disbursement:
All verified refund claims will be processed and paid within 48 hours of approval.

 Contact Information

For inquiries, claims, or support related to this policy, please reach out to us:

Phone: +1 (877) 814-2835
Email: support@naijaworldwide.com